Last updated: 28 October 2026
These terms apply to every order placed on roastedbychefmagz.co.uk. By placing an order you agree to them.
Roasted by ChefMagz is run by Official ChefMagz Ltd, 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE. You can reach us at help@roastedbychefmagz.co.uk or on 07873895811.
We deliver every Saturday. Orders for a Saturday close at 5pm on the Thursday before. Once the cut-off has passed your order is confirmed and goes into preparation. Some Saturdays may be fully booked or unavailable; only available dates are offered at checkout.
Our roasts are a Sunday roast delivered on a Saturday. You are welcome to eat it on the Saturday too.
All prices are in pounds sterling. We are not VAT registered, so no VAT is charged. Payment is taken in full by card at checkout through our payment provider, Stripe. We never see or store your card details.
Orders are delivered chilled by DPD on your chosen Saturday. Delivery costs £6.95 unless a free delivery offer or reward applies. We choose the day of delivery, but the time slot on the day is set by DPD, so we cannot guarantee a particular time. DPD will send you tracking details once your order is on its way.
Please make sure your address is correct and that someone can take the delivery, or leave safe place instructions at checkout. We are not responsible for delays caused by the courier, incorrect addresses, or missed deliveries.
Refrigerate your order as soon as it arrives, eat it within 48 hours and do not refreeze. Reheat until piping hot throughout, with a minimum core temperature of 75°C. Reheating instructions are included in every box. We are not responsible for problems caused by incorrect storage, reheating or handling after delivery.
You can ask to change or cancel an order before 5pm on the Thursday cut-off by emailing us. After the cut-off we may already be preparing your food, so we cannot guarantee any changes and the order cannot be cancelled.
Because our roasts are perishable food made to order, the 14-day cancellation right under the Consumer Contracts Regulations does not apply.
Every meal is prepared fresh to order, so we do not offer refunds once an order has been placed, except where something has gone wrong on our side:
If any of these happen, contact us as soon as possible at help@roastedbychefmagz.co.uk. We may ask for photos to look into it. Your statutory rights are not affected.
Allergen information for every dish is on our Allergens page and in the box. All our food is prepared in a kitchen that handles gluten (wheat), milk, egg and celery, with shared equipment, so we cannot guarantee any item is free from allergens. If you have an allergy, intolerance or coeliac disease, please contact us before ordering.
One discount code can be used per order unless we say otherwise. Codes have no cash value and cannot be exchanged or used after they expire. Company staff codes are for that company’s employees.
Account holders earn one Roast Point for each roast in a completed order. Points can be swapped for rewards in your account. Reward codes are single use, linked to your account email, and expire 30 days after you redeem them. We may change or end the rewards scheme with reasonable notice; points earned before any change will still be honoured.
Christmas with RoastedbyChefMagz orders are delivered by DPD on Wednesday 23 December, so your dinner is in the fridge in time for Christmas Day. The ordering deadline for Christmas is shown on the Christmas page and at checkout.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law. Otherwise our total liability for any order is limited to the amount you paid for it.
We may update these terms from time to time. The version on this page when you place your order is the one that applies.
These terms are governed by the law of England and Wales.